Reference

transbet Privacy Policy For Indonesia

Our Privacy Policy explains how we collect, use and protect the details connected with your transbet account, from phone verification to DANA or QRIS activity.

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PRIVACY HELP ROUTES

Ask About Your Account Data

A clear support path matters when you want to understand a privacy decision or correct an account detail. Sign in first when you can, then use the support route connected to your account so we can match the request with your phone verification record. If a DANA receipt, QRIS reference or cashier status is involved, include the relevant reference without sending your wallet password. We will use the details you provide only to locate the issue and respond through the available account support path.

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Account request

Use the support link after login to ask what account details we hold, why a phone verification step is needed, or how to correct a name or contact detail. We may ask for account identifiers so the request reaches the right record.

Wallet reference

For DANA, OVO, GoPay or QRIS questions, share the payment reference and approximate time rather than a wallet password or full secret credential. This lets us check the cashier record while limiting the personal data included in your request.

Access concern

If your sign-in, phone verification or device session looks unfamiliar, tell us through the account support route and describe the device path. We can use those details to investigate access, protect the account and explain the next privacy step.

DATA HANDLING DETAIL

What We Do With Privacy Requests

We keep this policy practical by connecting each privacy choice to a real account action. Phone verification helps us distinguish your account from an unfamiliar sign-in, while device and session signals help…

Account details

We use details such as your phone number and account identifiers to create, maintain and verify access. When you ask us to change a detail, we compare the request with the account record before making an update, helping prevent an unrelated person from taking control.

Payment records

A DANA, QRIS, bank transfer or virtual account reference can be retained to reconcile cashier activity and respond to a payment query. We do not need your wallet password for that check, and you should not include secret credentials in a support request.

Device signals

Your browser, operating system, session time and related device signals may be used to spot an unusual login. On mobile, the path from login to the lobby can create session data; this helps us investigate access without treating the device itself as your identity.

Cookies

Cookies may keep a signed-in session available or remember a setting while you move between account pages. You can adjust cookie controls in your browser. Blocking some cookies may require another login or prevent a privacy preference from being saved.

Retention period

We retain different records for different operational reasons rather than keeping everything indefinitely. Account, payment and security records may remain while an account matter, reconciliation question or legal duty is open, after which eligible data can be deleted or restricted.

Change request

To request access, correction, restriction or deletion where available, contact us through the signed-in support path and describe the exact data involved. We may verify your phone or account details first, then explain what we can change and why a record may need to remain.

Privacy Policy Answers For Your Account

These answers focus on the questions you may have before opening an account or linking a local wallet. They explain what the transbet Privacy Policy covers, how to send a request and why certain records may remain after a payment or access question is closed. If your situation depends on local law, we will apply the relevant local requirement.

It covers account details, phone verification, login and device signals, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. It also explains why we use, retain, correct or remove eligible data.

Sign in and use the account support route to ask for access to your data. Describe the account detail or record you want us to locate. We may verify your phone or account identifier before responding, so the request is connected to the correct account.

Phone verification helps connect an account request with the person who controls the account and helps us investigate an unfamiliar login. It may be used when you ask to change account details or discuss a wallet reference, but you should never send a private wallet password.

Yes. The Privacy Policy covers payment references and cashier records linked with QRIS and DANA, as well as OVO, GoPay, bank transfer and virtual account activity. We use those records to match a transaction, check a status question and meet applicable legal duties.

You can request correction, restriction or deletion of eligible data through the signed-in support path. We may first verify your account details. Some records may need to remain for payment reconciliation, security checks or legal duties, and we will explain that reason.

Cookies can keep your session connected and remember a privacy preference while you move through account pages. You can adjust them in your browser settings. If some cookies are blocked, you may need to sign in again or repeat a preference selection.

This Privacy Policy is intended for account activity in Indonesia where local law permits. Access and eligibility depend on local law. If a local rule affects what data we can collect, retain or disclose, that rule may change how we handle a particular request.

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